Loop Crashes Upon Opening

If your Loop app crashes immediately upon opening, you have a problem that needs to be fixed. What do I mean by "crashes"? That your Loop app immediately turns to a white screen and shuts itself down, landing you back at your iPhone's main screen. No amount of tapping will let you keep your Loop app open.

There are only two potential causes of this:

  1. App expired, or
  2. A correction range was saved backwards.

Expired app

Your Loop app has an expiration date. The expiration date will depend on the type of developer account that signed the app.

Many people accidentally build with their old free account even after buying a paid account. How can you tell which you're signing with? The free signing team has the (Personal Team) listed after your name in the signing team.

If your app expires, you simply need to plug your phone back into the computer and press the play button on your project again. This will rebuild. If you want to change to a paid signing team before rebuilding, please make sure to double check which signing team is selected before building again.

Incorrectly entered correction range

Important To Know

Correction ranges in Loop are to be entered in minimum-maximum...in other words, LOW-HIGH. If you enter the range backwards, your app will crash as soon as Loop tries to use that backwards target range...that could be immediately or at a time in the future, depending on when the backwards entry is in your schedule.

  • An example of a properly entered correction range: 100-120 mg/dL
  • An example of an improperly entered correction range: 120-100 mg/dL

If your app crashes because of an improperly set correction range, you will need to entirely delete your Loop app in order to fix the problem. Unfortunately, simply rebuilding Loop app will not be sufficient because settings are saved from just rebuilding ontop of an existing Loop app. And, these bad settings need to be deleted, not saved. So...if you are podding...you'll also need to start a new pod after rebuilding. Make sure to move your existing pod far away from the room when starting a new pod as that old pod may interfer with pairing a new one, since the old one was not properly deactivated before removing.

Because of the obvious hassle to fix an incorrect entry, please be careful when entering in the correction range. Follow tthe greyed out text suggestions in the Loop user interface that say min-max.